If you're considering cancelling with Parlevel Systems, we highly recommend you reach out to our billing department first. They may be able to work with you on alternative solutions.
- If you have to go through with the cancellation, you will first need to notify our billing department. You can do so by emailing email@example.com or by calling 210-200-8873 (option 3). In addition, you can ask a Support team member to have them contact you, or create your own ticket from the Customer Support platform. In any of those cases, they will respond by emailing you back with a notification of intent to cancel, as well as any outstanding balances and the cancellation fee.
- These balances must be paid before proceeding. If the billing department does not hear back from you within a week of the email, you will be given a phone call as well.
It is absolutely essential that you remain in contact with billing during the entire cancellation process. If you do not respond to their attempts to contact you, you will continue being billed/invoiced until you speak with them.
- For Par Pay devices to be deactivated, you will need to fill out the iPayment cancellation form, which is attached to this article, and send it to firstname.lastname@example.org and cc: support@parlevelsystems or a Customer Success representative, who will ensure the devices are deactivated. If you have Par Pay + devices, then these will also be deactivated and the billing department will be alerted of the change in your payment plan.
This process may take some time and requires effective communication between your company and our team. We appreciate your patience and will be sad to see you go.