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Back to home
Knowledge Base
FAQ's
Parlevel University
Quick Start
VMS Basics
VMS Advanced
Micro Markets
Warehouse
Hardware
Analytics
Apps
OCS - Office Coffee Solutions
Hubz
Billing
Video Training
Vending Machine Manuals
Parlevel Universidad
Inicio rápido
VMS Básico
VMS Avanzado
Micro Mercados
Almacén
OCS
Analíticas
Facturación
Hardware
Parlevel Sales And Marketing Material
Parlevel Marketing Material
Account-Facing Marketing Material
FAQ's
Getting Started
General VMS
Machines
Warehouse
Kiosks/Micro Markets
Routing And Prekitting
Analytics
OCS
Drivers
Videos
Educational
FAQ's
Getting Started
What is a VMS?
How do I change my password?
What is telemetry?
What is DEX?
What is Slack and how can I get in contact with customer support using it?
How do I Install Parlevel Applications on my Mobile Phone?
What is the Implementation tool and how does it work?
What do I do if I can’t find a product when I’m trying to edit a machine?
International Product Availability
How do I pay my bill?
Understanding your Bill FAQS
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General VMS
How do I create a route?
How do I create a VMS user?
What is a Location and how do I create one?
What is an Account, and how do I create one?
Why do I need to create an account for a location?
What is a planogram?
What is a layout?
How do I activate a Product?
What are Product Tags and how can I use them?
What is the Product Modal?
How can I make an Alert into a Tech Ticket?
How can I remove alerts and why am I getting so many?
How can I edit my company's profile in the VMS?
What do I do if I encounter a strange issue while I am using the system?
Why do my VMS product prices not match the prices in the kiosk?
What is a Crazy Sale/Crazy Collection?
How do I make a location tax exempt?
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Machines
What is the Vendout option on my drink machines?
What is "initialization" and why it is important?
What do I do if I find a machine model that isn’t in the system?
How can I check to see if a device is already registered with Parlevel Systems when I am going to install one?
What does having a machine offline mean?
What happens when I set a machine to disconnected?
When we change the price on a machine, why do we have to manually change the price in the system?
How to Apply a Bulk Product Swap to Multiple Machines
Can I change the layout of a machine that has already been created?
What are planograms and how are they useful?
How do I create layouts?
What can I do with my offline machines other than route them?
How do I make an Offline machine Online?
Why aren't all of my selections coming through for my AP machine?
When a machine alert is deleted, is it gone forever?
What does Sales Meter enabled do?
How do I make a copy of my machine's Planogram?
How do I map my drink machine correctly?
How does Forecasting work for offline machines?
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Warehouse
How can I edit a product's info?
How can I do bulk product changes in the VMS?
What is prekitting and what does prekitting by the unit, half-case, and case mean?
Kiosks/Micro Markets
Why isn't the QR code coming up for my market?
How do I add a Featured Product to my Market?
My kiosk has a static IP. Why does it keep connecting to WiFi connections?
How do I Redeem a Gift Card?
Routing And Prekitting
Why are certain machines and locations pre-selected when I plan a route?
What is Enable Breakdown Prekitting?
Why aren't some of my products on my prekit sheets?
What do the colors mean under RTP (Ready to Prekit)?
What is a Manual Parlevel and how does it work?
What can I do if I have to keep manual parleveling a machine?
Can I add / delete machines on a planned route?
Is there an easier way to consolidate my routes?
How does Prekit by Percent work?
How do I set all products to have a minimum prekit unit?
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Analytics
How are commissions calculated?
What is the difference between Total Collected, Total Sales, and Total Revenue?
How can I run a subsidies report in the VMS?
Does the Parlevel VMS have a way to help with sending subsidy invoices?
Why are my product item costs not showing up in my Products Report?
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OCS
How do you change the quantity for an OCS default order?
Why is my order still in transit?
Drivers
How long does it take from the time my driver presses the Fill/DEX button to the time the VMS processes the DEX?
