Understanding your Bill FAQS

 

Here are some answers to common billing FAQs to help you understand the billing process and fundings more accurately.




Q: When will I receive the funds from my Parlevel Pay Plus card reader?


A: Parlevel funds its customers every Tuesday for the sales generated in the full week ending two Thursdays prior. For example: on Tuesday the 24th we will fund you for the sales that occurred from Friday the 6th to Thursday the 12th. This amount is always net of your cashless processing fees. Once a month, usually around mid month, if your weekly funding exceeds your current open service invoice, Parlevel may offset your open service invoice amount from the amount you are being funded. Please note that your very first funding may take longer than expected depending on when you turned in your paperwork with your account and financial details.



Q: I stopped using this machine. Why am I being billed for it?


A: You are charged based on what machines are active in the system! If you don’t want to be charged for an inactive machine, please remove the machine from your VMS or set the status of it to disconnected. If you need assistance, our support team is available to help.



Q: I prepaid for services, so why am I receiving an invoice?


A: We send you an invoice every month as a record of your payment. These documents will help you keep accurate historical records. Plus, you can easily see what you’re paying for and know how much pre-paid balance you have remaining.



Q: How can I get a discount on my bill?


A: Pre-paying for services is the best way to get a discount on your bill. Depending on how far in advance you pre-pay, you can get discounts up to 25% on your bill. Parlevel also runs specials every month. Want to get a discount on Parlevel products or services? Check out our monthly special, and see if it’s something you want to take advantage of! 



Q: I want to cancel my Parlevel services, how do I do it?


A: We’d be sad to see you go! But if you decide to cancel services with Parlevel, please make sure you notify us in writing 30 days before cancellation. Please note, termination fees may apply to your cancellation as written in your contract. Parlevel’s billing cycle runs from the 26th to the 25th. If you cancel in the middle of a billing cycle, you will be billed for services until the next cycle starts.

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